I’m absolutely sick & tired of Rogers mobile phone service. Not only are they overpriced, but Rogers has incredibly bad service. Let me tell you about both…
I used to have a shared account with another person. We had so many problems with Rogers’ billing that, during a period of a couple of months, we spent at least 25 hours on the phone with Rogers ‘customer service’. It caused a lot of stress in my friendship.
In December, I upgraded my data plan one day too late. The result was that I was assigned data charges of over $500 for a single day of usage! When this crazy bill came in January we both tried to have it reduced- but Rogers would have none of it, they insisted it was fair to charge that much. The whole affair left quite a bad taste in my mouth- to say the least!
I upgraded my phone to a better model in January. And, a couple of days later we split our account to two personal accounts. Rogers didn’t transfer the charges for my phone purchase to my account- already a screw-up. We’ll get to this issue more in a moment.
Last Sunday, out of frustration with Rogers, I tweeted a public complaint:
Very quickly, I got a response from Rogers:
That was impressive- at first! But, after over a couple of hours of back-and-forth messages, we hit a roadblock- Rogers needed authorization from my friend to look into her account. I mailed her, and she mailed them back about an hour later.
I’ve had no response from Rogers ever since. I told her I was ready to shut my Rogers account, and that this was hinging on the results. But, no results…
Then, this morning, I find that my account has been cut-off- it appears they finally transferred the charges for the phone upgrade without telling me. Outrage!
I called Rogers, spoke with three people- ending with a call with a manager who was not at all helpful, quite the opposite. I told her that I’m going to go to Wind Mobile, with a hammer, and will register a new account there.
Why a hammer? Because, as I told her, once the new account is registered, I will be using the hammer to smash my Rogers phone- and, I will be using my new Wind phone to film the action. I even invited Wind Mobile to help me promote the video and make it go viral!
So, I’ve just got a call back from someone who seemed entirely unhelpful with my problem. I told him about the hammer- let’s see what happens. If it goes bad, I will be sharing a video of me smashing my Rogers Samsung Captivate phone…
In the meantime, please follow my new Twitter account! @Rogers1Number1
- You know you’re a ‘valued’ Rogers customer when… (mudpiebliss.wordpress.com)
- Wind Mobile to boycott spectrum auction (business.financialpost.com)